Terms and Services
OVERVIEW
This website is operated by GPS Clinics Pty Ltd, trading as GPS Clinics. Throughout the site, the terms “we”, “us” and “our” refer to GPS Clinics. GPS Clinics Pty Ltd provides this website, including all information, tools, and services made available through it, subject to your acceptance of these Terms of Service, together with any other terms, conditions, policies, and notices referred to on this website.
GPS Clinics Pty Ltd is a proprietary company limited by shares, registered in New South Wales, Australia. Our Australian Company Number (ACN) is 694 593 434
GPS Clinics Pty Ltd is a proprietary company limited by shares, registered in New South Wales, Australia. Our Australian Company Number (ACN) is 694 593 434
By accessing this website, submitting an enquiry, booking a consultation, or using any part of our services, you agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referred to in these Terms.
GENERAL CONDITIONS
We may decline, limit, suspend, or discontinue access to our services where reasonably necessary, including where there are legal, clinical, safety, payment, identity verification, misuse, or operational concerns
You must not use this website or our services for any unlawful or unauthorised purpose, or in any way that breaches any applicable law, including health, privacy, consumer protection, intellectual property, or other relevant laws. You must not transmit any malware, viruses, or other harmful code.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the website or services, or any contact made through the website, without our prior written consent.
PRODUCTS AND SERVICES
No prescription treatment is provided without assessment and approval by a registered healthcare practitioner. Any treatment, prescription, or care pathway is subject to clinical suitability, practitioner discretion, and applicable legal and regulatory requirements. Use of this website does not guarantee that any treatment or prescription will be provided.
Information provided during the consultation process is handled in accordance with our Privacy Policy.
Any goods or services made available through this website may have limited availability and are subject to our Refund Policy, Shipping Policy, and any other applicable terms. We may limit the availability of services to certain persons, locations, or jurisdictions where reasonably necessary, including for legal, clinical, operational, or safety reasons.
We may update, withdraw, or change service descriptions, pricing, availability, or website content at any time, subject to applicable law. We do not guarantee that all website content will always be complete, current, or error-free, but we take reasonable steps to maintain accurate and up-to-date information.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse, limit, or cancel an order or booking where reasonably necessary, including where there are concerns relating to payment, identity verification, availability, duplicate requests, operational capacity, or compliance requirements. If this occurs, we may attempt to notify you using the email address, billing address, or phone number provided at the time of the transaction.
You agree to provide current, complete, and accurate account, billing, shipping, and contact information for all transactions made through our website. You also agree to promptly update your details, including your email address, phone number, and payment information, so that we can process your transactions and contact you where required.
CANCELLATION, REFUND & RETURNS POLICY
Because some orders may involve patient-specific medicines, consultations, or regulated healthcare services, specific cancellation, refund, and return conditions apply.
Dispatched Goods: Because patient-specific medicines that have been dispensed or dispatched generally cannot be restocked or resold for safety reasons, we do not offer refunds or exchanges for change of mind after that point. Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Order Cancellations: If you need to cancel an order, you should contact us as soon as possible. If the order has already been sent to the pharmacy for compounding or dispensing, cancellation may no longer be possible. Where a consultation has already been provided, any applicable consultation fee may still be retained in accordance with the booking terms disclosed to you.
Missed Consult Policy: Missed doctor consultations are non-refundable and incur a $59 fee. If you wish to reschedule, you may do so at no cost where the request is made at least 12 hours before the appointment time.
Because some orders may involve patient-specific medicines, consultations, or regulated healthcare services, specific cancellation, refund, and return conditions apply.
14 Days No Response: If you place an order and do not complete required steps, such as booking a required doctor consultation, we will make reasonable attempts to contact you. If we do not receive a response within 14 days, your order may be cancelled. Any amount relating to unsupplied goods or services will be handled in accordance with the original booking terms and applicable law. Where appropriate, we may also offer a credit.
Damaged or Lost Goods: If your order is lost, damaged, incorrect, or not delivered, you should contact us as soon as possible so we can investigate and assist with an appropriate outcome. Nothing in this policy excludes your rights under the Australian Consumer Law. After delivery, you are responsible for promptly following any storage instructions provided with the goods. We are not responsible for deterioration caused by failure to follow those instructions after proper delivery, except where required by law.
THIRD-PARTY LINKS
Certain content, services, or materials available through this website may include links to third-party websites or providers. These links are provided for convenience only. We are not responsible for the content, accuracy, availability, or practices of third-party websites or services.
You should review the applicable terms, conditions, and privacy policies of any third-party website before engaging with it or relying on its content.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit comments, feedback, suggestions, or other materials to us, you agree that your submissions must not infringe any third-party rights, including copyright, trade mark, privacy, confidentiality, or other personal or proprietary rights. Your submissions must not contain unlawful, defamatory, abusive, offensive, obscene, or malicious material, or any malware or harmful code.
We are not obliged to keep submissions confidential, provide compensation for them, or respond to them. We may review, remove, or decline to publish submissions at our discretion where appropriate.
GOVERNING LAW
These Terms of Service, and any separate agreements under which we provide services to you, are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.
CONTACT INFORMATION
Questions about these Terms of Service should be directed to our customer care team.
Company Name: GPS Clinics Pty Ltd
ACN: 694 593 434
Registered Address: 7.04/43 Bridge Street Hurstville NSW 2220