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Privacy Policy

INTRODUCTION

GPS Clinics Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and personal information. As an Australian company registered in New South Wales, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information and sensitive health information when you use our website, submit an enquiry, book a consultation, or interact with our in-person clinical service experience and patient support services.

Information We Collect

To provide our consultation, care coordination, and related support services, we may collect certain personal and sensitive information.

Personal Information: Includes your name, date of birth, email address, phone number, billing and shipping address, and payment details.

Sensitive Health Information: Because we facilitate in-person clinical service experience consultations and related health services, we may collect health information such as your medical history, current medications, symptoms, biological sex, pathology test results, and consultation notes prepared by affiliated registered practitioners.

How We Collect Your Information

We collect information directly from you in the following ways:
  • When you register an account or complete an intake or registration form on our website.
  • During in-person clinical service experience consultations with affiliated medical practitioners.
  • When you communicate with our customer care team by email, phone, or chat.
  • Automatically through cookies and similar tracking technologies when you browse our website.

How We Use Your Information

Your information is used to provide, manage, and improve our health and support services. We may use your information to:
  • Facilitate medical assessments and in-person clinical service experience consultations with registered practitioners.
  • Coordinate prescriptions and related service arrangements with partner Australian pharmacies where clinically appropriate.
  • Process secure payments and arrange delivery services where required.
  • Communicate with you about your consultation, care plan, appointments, service updates, and related support.
  • Comply with applicable Australian legal, medical, pharmaceutical, and regulatory requirements.

Disclosure of Your Information

We do not sell, rent, or trade your personal information. We only disclose your information to trusted third parties where reasonably necessary to provide our services or where required by law:
Medical Professionals: Your health information may be shared with affiliated registered doctors, nurses, and other relevant practitioners involved in your care, assessment, or follow-up.
Partner Pharmacies: Where clinically appropriate, prescription and delivery details may be securely provided to licensed Australian pharmacies for dispensing and fulfilment.
Logistics Providers: Your name and delivery address may be shared with courier or delivery providers to arrange shipment and tracking where required.
IT and Service Providers: We use secure third-party service providers for website hosting, payment processing, communications, and electronic health record or practice management systems.
Legal & Regulatory Authorities: We may disclose your information where required by law, court order, subpoena, or to comply with obligations involving regulators, health authorities, or other government bodies.

Data Security and Storage

We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use safeguards such as secure systems, encryption, restricted access controls, and trusted service providers. Patient records and sensitive health information are stored and managed in accordance with applicable Australian legal and regulatory requirements.

Accessing and Correcting Your Information

Under the Privacy Act 1988 (Cth), you may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. If you would like to request access or correction, please contact our Privacy Officer using the contact details below.

Cookies and Digital Tracking

 

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and help us understand website traffic and usage. You can change your browser settings to refuse cookies; however, doing so may affect the functionality of certain parts of our website or in-person clinical service experience platform.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, or legal obligations. Any updated version will be published on this page, and we encourage you to review it periodically.

CONTACT US AND COMPLAINTS

If you have any questions about this Privacy Policy, or if you believe we have breached the Australian Privacy Principles and would like to make a complaint, please contact us at:

Company Name: GPS Clinics Pty Ltd

ACN: 694 593 434

Registered Address: 7.04/43 Bridge Street Hurstville NSW 2220