Refund & Returns Policy

GPS Clinics Pty Ltd ACN: 694 593 434

General Refund Policy

Nothing in this Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Because patient-specific medicines that have been dispensed or dispatched generally cannot be restocked or resold for safety reasons, we do not offer refunds or exchanges for change of mind after that point. This does not affect any rights you may have under the Australian Consumer Law.

Order Cancellations

Need to cancel your order? Contact us immediately if you need to cancel your recent order by calling us on [Insert Phone Number] or emailing us at info@globalpeptidestore.com.
We will review your cancellation request as soon as possible. If your order has not yet been sent to the pharmacy for compounding or dispensing, we may be able to cancel it.
If your order has already been sent to the pharmacy for compounding or dispensing, cancellation may no longer be possible because the medicine is being prepared specifically for you
Customers have time after purchase to complete their consultation, discuss their treatment plan with the practitioner, and raise any questions before any approved order moves forward for pharmacy processing.
If your order is cancelled after a consultation has taken place, the consultation fee may be retained and deducted from any refund, as that fee relates to the practitioner’s time and booking allocation.

Missed Consult Policy

Missed doctor consultations are non-refundable and incur a fee. If you wish to reschedule, you may do so at no cost if the request is made at least 12 hours prior to the appointment.

We provide reminders by email and SMS before your scheduled consultation to support attendance. This clause does not affect any rights you may have under the Australian Consumer Law in relation to services not provided with due care and skill.

Sale & Promotional Policy

Occasionally, we offer promotional sales. Sale or promotional pricing does not apply retrospectively to orders placed before the promotion started.

Orders placed before a sale period are subject to the pricing and terms that applied on the original purchase date. This does not affect any rights you may have under the Australian Consumer Law.

For prescription orders, a doctor consultation must be completed before the order can progress. Orders will not proceed until the consultation is complete and, where appropriate, a valid prescription has been issued to the dispensing pharmacy. Once the prescription has been issued, compounding and dispatch generally takes approximately 7–14 days, although this is an estimate only and may vary depending on pharmacy processing times, courier availability, and your location. Businesses must not represent supply timeframes in a way that is misleading or unsupported.

14 Days No Response

If you place an order and do not respond or complete necessary steps, such as scheduling a required doctor consultation for prescription medication, we will make reasonable attempts to contact you.

If we do not receive a response within 14 days, your order may be cancelled. Where goods or services have not been supplied, any refund or credit will be assessed in accordance with the original booking terms and the Australian Consumer Law.

Where appropriate, we may offer a credit note for future use. If a consultation has already been provided or booked, the consultation component may be retained where this was clearly disclosed at the time of booking.

Problem With Your Goods?

We take care to ensure that orders are packed securely and dispatched correctly. If your order is incorrect, faulty, damaged, or missing an item, please email our team at info@globalpeptidestore.com as soon as possible so we can review the issue and provide an appropriate remedy where required by law.

We will review the issue as quickly as possible and work with you toward an appropriate outcome.

Responsibility Once Your Package is Dispatched

Transit Liability: If your order is lost, damaged, incorrect, or not delivered, please contact us first so we can review the issue and assist with the appropriate next steps. Nothing in this Policy excludes any rights you may have under the Australian Consumer Law.

Loss or Damage: Global Peptide Clinics Pty Ltd will always endeavour to ensure that goods are packed securely and dispatched appropriately. If your order is damaged or lost in transit, please contact us directly as soon as possible. We may also ask you to provide supporting information so we can investigate the issue with the relevant delivery provider where needed.

Uncollected Orders: Some products may require prompt collection and storage in accordance with the instructions provided. Once your order has been properly delivered, you are responsible for storing it as directed. We are not responsible for loss, deterioration, or spoilage caused by delayed collection or failure to follow storage instructions after proper delivery, except where required by law.

Refund & Returns Policy